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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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I have a samsung smart tv and cannot get it hooked up to my

Customer Question

Customer: ***** ***** and i have a samsung smart tv and cannot get it hooked up to my router or wifi network
JA: Thanks. Can you give me any more details about your issue?
Customer: have the samsung smart hub uhdtv and when i am trying to set it up it finds the wifi network but always fails
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to TV Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
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Submitted: 1 year ago.
Category: Networking
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What specific error (if any) are you getting?
Is it not connecting to network, or internet?

Customer: replied 1 year ago.
It says wireless connection failed. It can find the network but never connects
Expert:  Nathan replied 1 year ago.

How far is the tv from the router?
Are you certain you're using the correct password?