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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My wireless laptop is not printing to my wireless printer.

Customer Question

Customer: my wireless laptop is not printing to my wireless printer. The correct printer driver is listed but will not go online (stays offline)
JA: Thanks. Can you give me any more details about your issue?
Customer: laptop was windows 7, downloaded windows 10 a week or two ago. All has worked until today. printer is HP Photosmart
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Customer: forgot to add the driver is a D110a series. I can wait a bit ... what is a bit?
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Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the status of the wi-fi/wireless light / icon on the printer device?

If you have another computer or tablet, is it able to print?

Please reply at the box below. Thank you,

Expert:  Viet - Network Tech replied 1 year ago.

Are you able to go to the wi-fi/wireless setting / menu on the printer and connect to your wi-fi/wireless network name?

When you are available, please reply at the box below to continue troubleshooting. Thank you.

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