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Ask Byron Your Own Question

Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2063
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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I forgot my password. How can I reset it?

Customer Question

I forgot my password. How can I reset it?
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. I can help you reset the password.

Can you tell me the e-mail address that is showing on your Windows 10 login screen?

Customer: replied 1 year ago.
I'm not at my computer
Expert:  Byron replied 1 year ago.

That's OK. It's not necessary that you be there right now. Give me a moment please.

Expert:  Byron replied 1 year ago.

Do you have access to your Comcast.net e-mail inbox right now?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Great. Now I need to know your Comcast.net email address?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. I've had a reset code email sent to***@******.***.

Please send me the code as soon as you receive it.

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thank you. Please stand by.

Expert:  Byron replied 1 year ago.

The recovery was successful. The new password ********@******.***

is now: #alphabeta#

Expert:  Byron replied 1 year ago.

You can test this from the computer or device you are using now.

Go to www.hotmail.com

Enter***@******.*** as the Microsoft account

and use the new password.

Customer: replied 1 year ago.
this is the password ***** my netgear wireless router? Correct
Expert:  Byron replied 1 year ago.

That's a different password. I can help with that as well but you or someone else would need to have access to the wireless router.

Customer: replied 1 year ago.
i'll need to contact you when I get home later today. Thanks for you help.
Expert:  Byron replied 1 year ago.

That's fine. I'll be online today so just send a reply on this page when ready.