Hi. My name is***** you for your question and the opportunity to assist. I can help you reset the password.
Can you tell me the e-mail address that is showing on your Windows 10 login screen?
That's OK. It's not necessary that you be there right now. Give me a moment please.
Do you have access to your Comcast.net e-mail inbox right now?
Great. Now I need to know your Comcast.net email address?
Thank you. I've had a reset code email sent to***@******.***.
Please send me the code as soon as you receive it.
Thank you. Please stand by.
The recovery was successful. The new password ********@******.***
is now: #alphabeta#
You can test this from the computer or device you are using now.
Go to www.hotmail.com
Enter***@******.*** as the Microsoft account
and use the new password.
That's a different password. I can help with that as well but you or someone else would need to have access to the wireless router.
That's fine. I'll be online today so just send a reply on this page when ready.