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Hi there, i'm Tim and will do my best to help. Can you please provide more details? What hard and software are you working with? How long have you had it? Is this a new problem? The more details you provide, the better i can help.
I can do a call for 5.00. But i'd still need the info above....
the skype make sense, i'm very familiar with monitoring systems. Do you have the hardware model numbers? the 5.00 would provide support until the the issue is resolved, one way or the other.
And what ever you have paid is a deposit, i recognize your position and hesitation. Again, more info on specifically what hardware you have is needed, thus far you have not given me any information that i can do anything with, i have no idea what type of setup you have other than you want to be able to view it on an Iphone.