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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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Can't get Wi-Fi connection on new I Pad

Customer Question

Can't get Wi-Fi connection on new I Pad
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi Rosemary. My name is***** you for your question and the opportunity to assist.

From the iPad home screen when you tap Settings>>Wi-Fi do you see your wireless network

listed? If so, what message do you receive after entering your password ***** trying to connect?

Customer: replied 1 year ago.
Nothing yet, I hit the join.
Expert:  Byron replied 1 year ago.

After you "join" does a checkmark appear next to the name of your wireless network?

Customer: replied 1 year ago.
Unable to join the network "FranksNet"
Expert:  Byron replied 1 year ago.

Is there any doubt at all as to what your wi-fi password *****?

If you have a Windows computer connected to the wireless running

either Windows 7, 8 or 10 we can use that to verify the password.

Expert:  Byron replied 1 year ago.

If there's no doubt about the wi-fi password, try this: Remove the power cord from your router for 2 minutes.

On the iPad tap Settings>>General>>Reset>Reset Network Settings.

After the iPad restarts plug the router back in and try to connect again.

Expert:  Byron replied 1 year ago.

Hi Rosemary. An luck getting the iPad connected?

Customer: replied 1 year ago.
No thank you. Nothing changed after your instructions. Please credit my credit card. I am taking my I pad back to Apple Store.
Expert:  Byron replied 1 year ago.

We need to verify the wireless password. Can I connect to your computer and do that?