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Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sounds like everything's working except the DNS server.Are the TCP/IP settings on the Windows 10 machine set to automatic or manual?Please reply using the box below.Regards,Martin
Try this:Unplug the router (for a full 2 minutes)Shut down the Windows 10 computerPlug the router back in (once the 2 mins are up) and wait for all the lights to come back on normally.Turn the Windows 10 computer back onDo your ping/dns tests then and tell me what happened.
What happens if you open a browser and type google.com in the address bar?What error comes up if any?Also do you have any anti virus/firewall running on that computer?
What if you type 18.104.22.168 into the address bar instead of google.com
Yes, seems that way - we could look into your Internet Properties connections settings (for proxies), hosts file to see if there are any new entries but the easiest way would be to run a system restore.Do you know how to run system restore?
System restore won't remote any files, just revert settings - why would it be drastic?I asked you about an anti-virus/firewall before, do you have either?
Does this happen on IE as well and have you tried flushing the dns?
What does ipconfig /all say regarding IP address, Default Gateway and DNS?
You said the TCP/IP settings were set to automatic before?You're using Google's DNS server, that is input manually.Can you check the settings again and set them all to automatic for me?
Try setting the only DNS manually then.Try:DNS1: 22.214.171.124DNS2: 126.96.36.199Test it.Then try:DNS1: 192.168.2.1DNS2: 188.8.131.52Test again.
Give it a go, don't go too far back, just before you made the changes
Interesting, do any other computers on the network have Windows 10?
And is there any way you can get Team Viewer on the computer to see if it connects to the server?
One more thing I'd try is, from an elevated command prompt:netsh int ip resetnetsh advfirewall resetnetsh winsock resetAnd if you're using IPv6:netsh int ipv6 resetHave you tried connecting it directly to the Internet instead of through a router/switch?And have you tried grabbing the TCP/IP settings off another machine and giving it to the Windows 10 computer (manually)?
Sure we can give that a go
Let me know how the refresh goes, or if you managed to get it going another way.And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!Remember you can continue replying to me until you've got all the information you need.Regards,Martin