How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pete Your Own Question

Pete
Pete, Networking Engineer
Category: Networking
Satisfied Customers: 15768
Experience:  CISCO Certified Networking Engineer
30970729
Type Your Networking Question Here...
Pete is online now
A new question is answered every 9 seconds

I am trying to connect an WD TV live to a Slingbox located

Customer Question

I am trying to connect an WD TV live to a Slingbox located oversea and after the login, I am getting this: "Http error retrieving source IR controls (code 16)"
Submitted: 1 year ago.
Category: Networking
Expert:  Pete replied 1 year ago.

Hi there,

You will need to add the WD TV as a new device on your Slingbox account:

  1. Connect the cables from the new device to an available set of ports on the back of your Slingbox.
  2. Position an IR blaster bulb in front of the infrared remote control sensor of the new device that you're connecting.
    Note: The IR blaster cable that came with your Slingbox has at least two IR emitters on it (they look like little bulbs in a black plastic holder) so you can use an IR blaster cable for more than one device at a time. You can locate the IR blaster either above the infrared sensor or below it.
  3. Go to Setup on Slingbox.com.
  4. Login to your Sling Account, if you haven't already.
  5. Click Get Started.
  6. Click to select the Slingbox you want to configure.
  7. Click Configure Inputs from the setup screen that appears.
  8. Click the input that you want to configure.
  9. Follow the step-by-step instructions to configure your Slingbox for the new AV device.
  10. After you configure your Slingbox, you can switch between AV devices by clicking the Settings cogwheel in the lower left corner of the Watch screen, and then selecting the source that your device is connected to from Sources.