Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac are you using?
Try scanning this way and let me know what happens:
Right-click the Start button in the lower left corner of the screen, click Search, and then type Fax and Scan.
Click Windows Fax and Scan in the results.
Click New Scan, and then click Scan.
Please give me the entire and exact error in the pop up.
Ok can you print properly? How is the printer connected?
I will need to opt out and move this to networking for you as it sounds like a WiFi issue.
Hello! My name is*****
Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me if you would like that.
Do you still require assistance with this issue?
Let me know,IT Miro
Were you able to read my messages sent to you?