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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9268
Experience:  Information Technology Specialist
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IS the network security key. Now it wont work. I have

Customer Question

IS the network security key. Now it wont work. I have Microsoft v10.
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

May I ask the brand and model of your wifi router please?

Customer: replied 1 year ago.
Tdsgt784wn0859. It is a tds.
Expert:  Randy IT Tech replied 1 year ago.

Okay, thank you. Do you any other devices connected wireless to the TDS? If yes, are you using the same wifi password ***** on the Windows 10 computer?

Does the network name appear in the list of available Networks on the computer?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
I comp is toshisa satilite.
Expert:  Randy IT Tech replied 1 year ago.

Okay, thank you.

.Try this please on the Toshiba: Step 1:On the Start Screen, right-click the lower left portion to open the shortcut list and click Device Manager.

Step 2:Look for Network adapters and click on the Flag> button to expand. Right-click on the Wireless Network Adapter name then click Uninstall.

Step 3:On the Confirm Device Uninstall window, check Delete the driver software for this device then click OK.The adapter will automatically reinstall when you reboot the computer.Then reboot the computer and try the wifi again.

Customer: replied 1 year ago.
I can't fine it.
Expert:  Randy IT Tech replied 1 year ago.

Okay, here is a link to a video that has a step by step tutorial.http://m.youtube.com/watch?v=07ov3fR5YzA

Expert:  Randy IT Tech replied 1 year ago.

Did that work for you?

Expert:  Randy IT Tech replied 1 year ago.

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!

Customer: replied 1 year ago.
It didn't work. The key was Sav1mun02. Where is it located?
Expert:  Randy IT Tech replied 1 year ago.

Okay, do you have an ethernet cable connected to the TDS from a computer ?