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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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How may I please get my Epson WF-3520 back online? The wifi

Customer Question

How may I please get my Epson WF-3520 back online? The wifi says its on, but my Asustech computer says its offline. Any help will be appreciated. Thank you. Sincerely, Martin ******
Submitted: 1 year ago.
Category: Networking
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please tell me which Windows version is installed on your computer so that I can provide the instructions on how to re-add the printer.

Thanks,

IT Miro

Customer: replied 1 year ago.
I think its 8.1
Customer: replied 1 year ago.
Are you there, Sir?
Expert:  IT Miro replied 1 year ago.

Sorry for the delay - I had to step away from the computer for a while. I will provide the instructions now.

Expert:  IT Miro replied 1 year ago.

Here are the instructions:

First, I suggest removing your printer if it is listed, but offline. To do that, go to the Control Panel and click on the Hardware and Sound category and then click on Devices and Printers. Right-click on your printer and select Remove device. Confirm when asked.

After that, click on the Add a printer button located at the top. Make sure your printer is turned on. Windows will then search for the printer and should automatically re-install it. Once done, check if it is working.

Let me know the results.

Customer: replied 1 year ago.
Thank you. I'll try this.
Expert:  IT Miro replied 1 year ago.

OK. Take your time and let me know if it worked.

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you were able to remove and re-add the printer as I suggested.

Let me know,

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Do you still require assistance with this issue?

Let me know,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.

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