Hello! My name is*****
Please tell me if your Canon printer was able to connect to the network (Internet) before, but now it stopped working, or it was never able to do that.
When you say you can't get it connected to the Internet, do you mean you simply want to use your printer to print the documents from your computer, or you want to have ability to print to it from remote computers over the Internet?
Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.
Let me if you would like that.
Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:http://www.justanswer.com/remotedesktop/join.aspx?Session=9bc0dadd-667d-48d6-9b2a-7b4ca208d840
Click the link and then click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Do you have a computer instead?
I see you sent me a message so you successfully signed in.
Do you have a computer you can use? I can only remotely access a computer, not an iPad.
Do you have a computer you can use?
Do you have a Windows or a Mac computer?
OK. On your computer, please go to this link:
and follow the instructions to download and run the program so that I can remotely connect.
I am sorry, but I cannot call you. Another Expert may call you if you require phone assistance.
Were you able to open the link I sent you?
Let's try with TeamViewer instead. Here is how to start it.
1. On your computer, go to http://www.teamviewer.com
2. Just below the green Download button, click on the Join Remote Control Session link
3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS
4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I canc onnect to your computer
I have connected.
I have been disconnected. You probably restarted your modem, so the connection broke, and I couldn't reconnect.
Let me know if you were able to set up the printer using the WPS button.
I am following up with you to see if you were able to connect the printer to the wireless network.
Let me know,
Since both the "Cableless" and "WPS" connection failed, I am afraid you will need to get a printer cable so that you can set it up. Once you have done that, there is a way to switch to the wireless connection in the printer's properties.
A cable that you need looks like this:
Let me know if you have purchased a printer cable as suggested so that you can set up your printer.
Let me know if you were able to receive my messages.