How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask IT Miro Your Own Question

IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 2935
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Networking Question Here...
IT Miro is online now
A new question is answered every 9 seconds

Can't get my canon mg3520 wireless printer to connect to the

Customer Question

can't get my canon mg3520 wireless printer to connect to the Internet. any solutions. thanks in advance.
Submitted: 1 year ago.
Category: Networking
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****

Please tell me if your Canon printer was able to connect to the network (Internet) before, but now it stopped working, or it was never able to do that.

Thanks,

IT Miro

Customer: replied 1 year ago.
it had been working for awhile and stopped
Expert:  IT Miro replied 1 year ago.

When you say you can't get it connected to the Internet, do you mean you simply want to use your printer to print the documents from your computer, or you want to have ability to print to it from remote computers over the Internet?

Customer: replied 1 year ago.
want to have the ability to print remotely also over the internet
Expert:  IT Miro replied 1 year ago.

OK.

Since there could be several possible causes of the problem, I would like to start remote desktop assistance to your computer so that I can see the problem myself and help you solve it.

Let me if you would like that.

Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

Please click on the link below to download a remote desktop assistance program so that I can remotely connect to your computer:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9bc0dadd-667d-48d6-9b2a-7b4ca208d840

Click the link and then click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.

Customer: replied 1 year ago.
can't do it on mynipad
Customer: replied 1 year ago.
my ipad
Customer: replied 1 year ago.
can't open it
Expert:  IT Miro replied 1 year ago.

Do you have a computer instead?

Customer: replied 1 year ago.
having a problem signing back in
Expert:  IT Miro replied 1 year ago.

I see you sent me a message so you successfully signed in.

Do you have a computer you can use? I can only remotely access a computer, not an iPad.

Customer: replied 1 year ago.
that was on the ipad
Expert:  IT Miro replied 1 year ago.

OK.

Do you have a computer you can use?

Customer: replied 1 year ago.
I am trying now
Expert:  IT Miro replied 1 year ago.

OK.

Expert:  IT Miro replied 1 year ago.

Do you have a Windows or a Mac computer?

Customer: replied 1 year ago.
windows
Expert:  IT Miro replied 1 year ago.

OK. On your computer, please go to this link:

http://tinyurl.com/pzoz3je

and follow the instructions to download and run the program so that I can remotely connect.

Expert:  IT Miro replied 1 year ago.

I am sorry, but I cannot call you. Another Expert may call you if you require phone assistance.

Were you able to open the link I sent you?

Customer: replied 1 year ago.
tried it didn't work
Expert:  IT Miro replied 1 year ago.

Let's try with TeamViewer instead. Here is how to start it.

1. On your computer, go to http://www.teamviewer.com

2. Just below the green Download button, click on the Join Remote Control Session link

3. TeamViewer file will automatically start downloading. Once done, locate the file and double-click it in order to start it. The file is named TeamViewerQS

4. When started, you should see a blue window that contains numbers - ID and Password ***** type those numbers here so that I canc onnect to your computer

Thanks,

IT Miro

Customer: replied 1 year ago.
ok
Customer: replied 1 year ago.
139.859.850
password ***** *****
Expert:  IT Miro replied 1 year ago.

I have connected.

Expert:  IT Miro replied 1 year ago.

I have been disconnected. You probably restarted your modem, so the connection broke, and I couldn't reconnect.

Let me know if you were able to set up the printer using the WPS button.

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you were able to connect the printer to the wireless network.

Let me know,

IT Miro

Customer: replied 1 year ago.
nope
Expert:  IT Miro replied 1 year ago.

Hello!

Since both the "Cableless" and "WPS" connection failed, I am afraid you will need to get a printer cable so that you can set it up. Once you have done that, there is a way to switch to the wireless connection in the printer's properties.

A cable that you need looks like this:

http://www.amazon.com/Cable-MG3520-Wireless-Printer-Scanner/dp/B00FQ0RKP2

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you have purchased a printer cable as suggested so that you can set up your printer.

Regards,

IT Miro

Expert:  IT Miro replied 1 year ago.

Hello!

Let me know if you were able to receive my messages.