Hello! My name is*****
I see you mentioned resetting router. Did you just un-plug it from the electrical outlet and then re-plug it, or you did a factory reset?
Let me know,
Do you remember how you reset it?
OK. Please tell me the make and model of your router.
Please remain on this chat page since you can get my message here immediately. You get a new e-mail when I type a new message in this chat window, but there could be some delays.
Anyway, I suggest resetting your Netgear router to factory default settings. That should resolve the problem you are experiencing. I can provide you with the instructions, but I need to know the correct Netgear model first. The ups scan doesn't help. So, please check the bottom side of it and you should see some numbers there.
Do you still require assistance with this issue?
Let me know,IT Miro
Were you able to read my messages sent to you?