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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 33993
Experience:  20 years consulting in the IT industry with Networking
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Running canon c700 in a network environment using tcp/ip

Customer Question

running canon c700 in a network environment using tcp/ip port. Suddenly when a user attempt to print from an application (Outlook or Word) it will shut the app down without printing.
Please advise.
Richard Zoblotsky
e-OutsourceTec (###) ###-####***@******.***
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me when this problem started? And which version of windows you are using please?

Customer: replied 1 year ago.
seems as though it began about 2 weeks ago. OS is Windows 8.1.Thanks,
Expert:  Richard replied 1 year ago.

Thanks,

First we will rule out any corruption on the computer that an cause this.

To do this.

Press the windows key + X and click on command prompt (admin)

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try to print

Let me know the results please