Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
How far is the tv from the router?Are you getting a specific error message?Typically you get an IP from the router and enter into it into the sony, not the other way around.
No they do not, they are assigned an ip address automatically by the router.
If the wifi isn't working, it is often because either the tvs internal wifi adapter has failed (very common), or the firmware needs to be updated.
If close enough, run a wired lan/ethernet cable from tv to router, and see if you can connect that way.
This will usually allow the tv to update and restore functionality of the wifi adapter when you go back to it.
It means it is not picking up a valid IP address,
there are many possible causes of that though
You can try unplugging both the tv and the router 60+ seconds to reboot, then try again
but if you have the ability to do the ethernet, either as a long term solution or as a temporary test, that would be more helpful at this point.
Wifi adapters fail, internal or external, and could easily be the cause of this on a 4 year old tv.
Let me know if you can get a normal (usually starting with 192.) ip via wired
You don't "get" one from the router.
The tv picks on up automatically when it successfully negotiates a connection. Can you move the tv (or the router) a bit closer?
I'll work with you here for now or we can talk tomorrow too, yes.
We can set up a static IP, where the router assigns or reserves a specific ip number for the tv.
That is done in the router configuration though and can be a bit complicated, but I can do it for you remotely if needed.
Again, other devices have nothing at all to do with this, as it could very well be the wifi adapter for the tv that is faulty. It wouldn't matter what settings were used in that case, and that is why I'm asking you to test the wired connection if possible.
Well lets try the wired first, if you can. I'm happy to do the remote process, but don't need to cost you more time/money in doing that if it isn't necessary just yet.
I can't email you directly, we communicate here.
Bookmark/favorite this page and follow up with me tomorrow.
If you want to call or do the remote, you'll need to accept that offer i sent.
Any luck with the ethernet connection?
Did you try the wired?
You can't move the router or the tv a bit closer? Or use a longer cord temporarily between modem and router to get it closer?
That's fine, this can be temporary.
With the tv connected to the lan, did it pick up a local and internet connection successfully?
Leave it connected for now, then go into the setup menu and look for software update and run that.
When done, try to connect on wifi and let me know what happens.
How does that work?
That means the wifi adapter is bad.
You could replace it, but they are expensive and prone to failure. The next one will die eventually too.
You have 2 other options that would be better:Keep it wired, just with a longer ethernet cable, which will always be faster and more reliable than wifi: http://amzn.to/1kEpL7u
or use an external wifi bridge device or powerline adapter: http://amzn.to/1kEpAcf
I would use wired, if possible. Can you drill a 1/2" hole through the wall to pass it through?
Direct wired is cheaper and always the most reliable.
The powerline adapter is next best
followed by wifi.
If you don't want to wire it up, get the powerline adapter, it is still half the price of a new wifi adapter and doesn't need any special configuration.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
Thank you, ***** ***** a good day,