hello ad welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system (windows or mac) ad what browser you are using please?
are you uisng internet explorer, firefox or google chrome?
Please download Teamviewer from : www.teamviewer.com once you download it please run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.
Note : do not close teamviewer
are you there please?
I m sorry but i can't call you now, I can fix the issue by remote control,