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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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My wi if is not accepting my password, on iPhone yet it's

Customer Question

My wi if is not accepting my password, on iPhone yet it's the same password ***** used to connect wi fi to smart tv
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously? Or is this a new TV? etc.?

Do you know how to check / confirm your Wi-Fi/wireless password (it is case-sensitive)?

What is the model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
The tv has been connected to the wi fi but iPhone keeps saying incorrect password ***** it. It is connected to a weaker signal but it will not connect to strong signal
Expert:  Viet - Network Tech replied 1 year ago.

Thank you. Is this a new iPhone? Or was it working previously?

Do you know how to check / confirm your Wi-Fi/wireless password (it is case-sensitive)?

What is the model of your Internet/wireless modem/router device?

Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
It is a new iPhone, my laptop is Windows 10 and is connected. I did check my password ***** it is case sensitive lets just this iPhone that tells me it's incorrect password
Expert:  Viet - Network Tech replied 1 year ago.

What is the model of your Internet/wireless modem/router device? (This was usually given to you previously from your Internet service provider)?

How did you check your Wi-Fi password?

I do live online support. Can I connect remotely to your computer, so I can check your modem/router's wi-fi password ***** through your computer together with you?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
That's ok, I'll figure it out, I'm not able to get to laptop now. I checked password ***** the smart tv connection to wi fi
Expert:  Viet - Network Tech replied 1 year ago.

The Wi-Fi password ***** not be shown on the Smart TV; maybe it is a different kind of password?

What is the model of your Internet/wireless modem/router device? (This was usually given to you previously from your Internet service provider)?

Can we continue later when you are available if you still need help later? Don't worry, we guarantee our service. Thank you.

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