How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 9975
Experience:  11 years work with Internet/IP, routers, networks, servers
13568747
Type Your Networking Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have a new Surface Pro 3 that turns off the wireless

Customer Question

I have a new Surface Pro 3 that turns off the wireless signal from my Verizon Jet Pack when I connect to the hot spot. Verizon has no idea why the SP3 does this whiel no other devices do. Do you have some solutions to this problem?
Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Since no other devices 'shut Off' the Verizon box's signal, I would say the problem is in the new Surface Pro 3 rather than elsewhere.

Check as to what channel the WiFi on the Surface is set to... it should be set to something fairly normal like 6 or 11. If it isn't try changing the channel to 6 or 11.

After that... you may simply have a defective Surface Pro 3, I'm sorry to say. If it isn't set to an eccentric WiFi channel choice, how it could be 'shutting Off' the wireless from the Verizon box is hard to guess, but doubtless is a defect, meriting its being returned for exchange.

(Please let me know how you know the wireless from the Verizon box has been shut Off... is it simply that other devices can no longer use the wireless from the Verizon box? or is it something else?)