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Byron
Byron, PC Support Tech
Category: Networking
Satisfied Customers: 2057
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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Have Lenovo E530. Will not connect wirelessly to router.

Customer Question

Have Lenovo E530. Will not connect wirelessly to router. Presently have Ethernet cable connected to router. I believe wireless turned off but have tried f9,f5 but no connection screen comes up
Submitted: 1 year ago.
Category: Networking
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. I don't know which version of Windows you are using but you can do this to check that the wireless hasn't become disabled. Hold down the Windows logo key (just to the left of the spacebar)

and press R. When the Run box opens, in the text area, type: ncpa.cpl and click OK. When the connections window open, right click

on your wi-fi icon and check if you can enable/connect.

Customer: replied 1 year ago.
Which icon. they all have x and are not connected except lan
Expert:  Byron replied 1 year ago.

You're looking for the icon labeled Wi-Fi/Wireless

What version of Windows are you using?

Customer: replied 1 year ago.
no way
Expert:  Byron replied 1 year ago.

How are the icons labeled?

Once again, what version of Windows are you running?

Customer: replied 1 year ago.
do not know wifes computer how check how turn talk add
Customer: replied 1 year ago.
how to turn off incessant noises
Customer: replied 1 year ago.
are u there
Expert:  Byron replied 1 year ago.

Hold down the Windows key again and press R.

In the text area type: msinfo32 and click OK.

On the page that opens, on the right hand side at the top

it will tell you your OS (operating system)

Customer: replied 1 year ago.
windows 7 professional
Expert:  Byron replied 1 year ago.

Thank you. I'm not sure what noises you're referring to but to mute everything hold the Windows key and press R again.

Type: sndvol and click OK. Click the little speaker icon for each listed device to mute it.

Customer: replied 1 year ago.
its gone. have run diagnostics and get message to turn wireless button on. There is no button on this model. Then tried f9. no response.
Expert:  Byron replied 1 year ago.

Click Start and in the search area type: access connections

That's the name of the program that comes with that laptop to control network connection.

Are you able to open that?

Customer: replied 1 year ago.
got it opened
Expert:  Byron replied 1 year ago.

Great. What options does it show for wireless?

Expert:  Byron replied 1 year ago.

What is showing for status? (see attachment)

Customer: replied 1 year ago.
there is now wireless do u want me to open network
Expert:  Byron replied 1 year ago.

Yes

Customer: replied 1 year ago.
u need to be more specific about what you want OPened
Expert:  Byron replied 1 year ago.

Click start and in the text area type: device manager and open the search result. On the device manager screen expand the entry for

Network Adapters. Right click on the wireless adapter and uninstall. While you're doing that I'll be typing more instructions.

Expert:  Byron replied 1 year ago.

After the adapter has been uninstalled close Device Manager.

Click Start and in the search area type: cmd

Right-click on the cmd search result at the top and select Run as Administrator

At the blinking prompt in the black window type the following commands, one at a time pressing Enter after each.

netsh winsock reset
netsh int ipv4 reset
netsh int ipv6 reset
ipconfig /release
ipconfig /flushdns
netsh int ip reset netshlog.txt

Once the last command has been executed close the window and restart the laptop.

Check wireless.

I checked the manual and it is the F9 key which should turn wireless off and on.

Expert:  Byron replied 1 year ago.

Since you now have wireless you should be able to disconnect the network cable and connect to your wireless network.

Windows may do it automatically. If not, plug the network cable back in and let me know.