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RobCat98
RobCat98, Consultant
Category: Networking
Satisfied Customers: 8753
Experience:  degree in comp sci. 20+ years install work with networks for small and large companies
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How do i enable my Gateways wireless function ive always had

Customer Question

how do i enable my Gateways wireless function ive always had it pluged in to a network but now it wont find the router
Submitted: 1 year ago.
Category: Networking
Expert:  S H E F I N replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Have you tried enabling WiFi on your computer using the Fn key combination?

May I know the model number of your computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No I have no FN key Gateway sx2851-41
Customer: replied 1 year ago.
sorry i do havean FN key
Customer: replied 1 year ago.
are you there?
Expert:  S H E F I N replied 1 year ago.

Hi,

Are you sure that the computer has Wireless function?

Thank you.

S H E F I N

Customer: replied 1 year ago.
i used to use it wireless
Customer: replied 1 year ago.
what does the FN key do?
Expert:  S H E F I N replied 1 year ago.

Hi,

Please go to the link below, download the driver, copy it to a USB flash drive, insert it on the faulty computer and install on the computer.

global-download.gateway.com/GDFiles/Driver/Wireless%20LAN/Wireless%20LAN_Ralink_3.1.10.0_W7x64_A.zip?acerid=634284287637936339&Step1=DESKTOP&Step2=SX%20SERIES&Step3=SX2851&OS=ALL&LC=en&BC=GATEWAY&SC=PA_6G

Then, try wireless again.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Did not work
Expert:  S H E F I N replied 1 year ago.

Hi,

Do you have internet connection on the Gateway computer?

Do you see the wireless symbol on the botton right corner of your desktop?

Thank you.

S H E F I N

Customer: replied 1 year ago.
there is no connection
Expert:  S H E F I N replied 1 year ago.

Hi,

Do you see the wireless symbol on the botton right corner of your desktop?

Thank you.

S H E F I N

Customer: replied 1 year ago.
what's next
Customer: replied 1 year ago.
I guess you can't help
Expert:  S H E F I N replied 1 year ago.

Hi,

Do you see the wireless symbol on the botton right corner of your desktop?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I said I already answered that
Expert:  S H E F I N replied 1 year ago.

Hi,

If so, click on the wireless icon and check if you can find your wireless name over there. If you can find the wireless name, click on that and select Connect.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I know that! It's not there!
Customer: replied 1 year ago.
It does not see the network
Expert:  S H E F I N replied 1 year ago.

Hi,

Does it see any nearby networks?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No. I told you the wireless capability is somehow turned off!
Expert:  S H E F I N replied 1 year ago.

Hi,

Do you see the wireless symbol? Right click on and select Enable.

Thank you.

S H E F I N

Customer: replied 1 year ago.
It does not give you that option
Customer: replied 1 year ago.
These symbols don't exist and I don't have the manual
Customer: replied 1 year ago.
let's give up!
Expert:  RobCat98 replied 1 year ago.

I can work on this with you if you are still willing. I have a couple of ideas that the other expert did not try.

go to the control panel and select network

click adapter settings and see if the wifi adapter shows up there and if so is it enabled or disabled ?

please get back to me and let me know what you find. If it is disabled of course you want to enable it. But if its already enabled or not there than we have to look in other places for the problem.

we can also do this pretty quickly if you allow me to remote in and work on it with you watching and talking to me on the phone.

Customer: replied 1 year ago.
Maybe tomorrow
Expert:  RobCat98 replied 1 year ago.

ok just post back in and let me know how it goes with the instructions please we can work from there