My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Which operating system is on your laptop? xp, 7,8,10..
okay, thank you.
Try this please>
Step 1:On the Start Screen, right-click the lower left portion to open the shortcut list and click Device Manager.
Step 2:Look for Network adapters and click on the Flag > button to expand. Right-click on the Wireless Network Adapter name then click Uninstall.
Step 3:On the Confirm Device Uninstall window, check Delete the driver software for this device then click OK.
The adapter will automatically reinstall when you reboot the computer.
Then reboot the computer and try the wifi again.
okay, what is the password ***** you are using?
okay, are you sure that you are entering it correctly and that it is the correct password?
okay, are you connected to the router now on the computer we are chatting on?
okay, do you know how to log in to the routers interface?
okay, the best option on this will be to log in to the router and check the settings. I can do that for you with a remote connection to a computer that is connected to the router.
I can send you a link for the remote connection. You will need to open it on the computer that is connected to the router. You can get to this screen from the computer by signing in again or if you give me an email address I can send to to your email.
okay, I will send it now.
okay, I will send you another link. It is a free program called joinme. Let me know the 9 digit code after it is on your screen please.
you will need to reconnect the mac with the new password.
okay, did you try the laptop with the new password?
did the laptop connect.
okay, you can reconnect the mac by turning the wifi off and back on.
were you able to get the mac back online?