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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9528
Experience:  Information Technology Specialist
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Laptop shows "attempting to authenticate", have a strong wi

Customer Question

Laptop shows "attempting to authenticate", have a strong wi fi signal but laptop won't connect, desktop does connect
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Which operating system is on your laptop? xp, 7,8,10..

Customer: replied 1 year ago.
Windows 8
Expert:  Randy IT Tech replied 1 year ago.

okay, thank you.

Try this please>

Step 1:
On the Start Screen, right-click the lower left portion to open the shortcut list and click Device Manager.

Step 2:
Look for Network adapters and click on the Flag > button to expand. Right-click on the Wireless Network Adapter name then click Uninstall.

Step 3:
On the Confirm Device Uninstall window, check Delete the driver software for this device then click OK.

The adapter will automatically reinstall when you reboot the computer.

Then reboot the computer and try the wifi again.

Customer: replied 1 year ago.
Still doesn't connect, still shows attempting to authenticate
Expert:  Randy IT Tech replied 1 year ago.

okay, what is the password ***** you are using?

Customer: replied 1 year ago.
Network password
Expert:  Randy IT Tech replied 1 year ago.

okay, are you sure that you are entering it correctly and that it is the correct password?

Customer: replied 1 year ago.
I have checked it several times and re entered several times
Expert:  Randy IT Tech replied 1 year ago.

okay, are you connected to the router now on the computer we are chatting on?

Customer: replied 1 year ago.
No this is my phone
Expert:  Randy IT Tech replied 1 year ago.

okay, do you know how to log in to the routers interface?

Customer: replied 1 year ago.
No
Expert:  Randy IT Tech replied 1 year ago.

okay, the best option on this will be to log in to the router and check the settings. I can do that for you with a remote connection to a computer that is connected to the router.

Customer: replied 1 year ago.
Ok, how do I do that
Expert:  Randy IT Tech replied 1 year ago.

I can send you a link for the remote connection. You will need to open it on the computer that is connected to the router. You can get to this screen from the computer by signing in again or if you give me an email address I can send to to your email.

Customer: replied 1 year ago.
Expert:  Randy IT Tech replied 1 year ago.

okay, I will send it now.

Customer: replied 1 year ago.
It says I can't connect to Elsinore.ScreenConnect.client.exe because Microsoft Windows applications are not supported on OS X
Customer: replied 1 year ago.
It is a MAC, the desktop
Expert:  Randy IT Tech replied 1 year ago.

okay, I will send you another link. It is a free program called joinme. Let me know the 9 digit code after it is on your screen please.

Customer: replied 1 year ago.
345-994-544
Expert:  Randy IT Tech replied 1 year ago.

okay, thank you.

Expert:  Randy IT Tech replied 1 year ago.

you will need to reconnect the mac with the new password.

Customer: replied 1 year ago.
The new join me number is *****
Expert:  Randy IT Tech replied 1 year ago.

okay, did you try the laptop with the new password?

Customer: replied 1 year ago.
still can't get on
Expert:  Randy IT Tech replied 1 year ago.

okay.

Expert:  Randy IT Tech replied 1 year ago.

did the laptop connect.

Customer: replied 1 year ago.
No and now the desktop doesn't either
Expert:  Randy IT Tech replied 1 year ago.

okay, you can reconnect the mac by turning the wifi off and back on.

Expert:  Randy IT Tech replied 1 year ago.

were you able to get the mac back online?