Try this please, connect the computer to an ethernet cable and then In the Start menu, right-click on Computer to select ManageStep 2: On the left, select Device Manager to bring it up on the right.Note: If the Driver software has not installed correctly, the partially installed adapter will come up in the Other devicesgroup. Just as it is shown in the previous image.Step 3: Right click on the unknown adapter to Update Driver Software..Step 4: Click to Search automatically for updated driver software.Note: If Windows was unable to install your Adapter, Windows may not be set to install automatically.Step 5: Make sure the proper settings are selected by arriving to them with the followings routes:Windows 7/Vista: Clink on Start > Right click Computer > Properties > Advanced system settings > Hardware tab > Device Installation SettingsStep 6: Click on Save Settings or OK to apply the change.Confirmation of a successful Driver installation is achieved when the model of your adapter is label and listed in theNetwork adapters group of the Device Manager.
okay, go back to it in device manager and then right click on the device and choose uninstall.
Then reboot the computer install it again following these steps please> Step 1: Use an Ethernet cable and plug your computer directly to your router. Make sure Internet is accessible.Step 2: Place your new adapter in the proper slot or port.Step 3: With your computer running, a bubble message will appear stating that this device was not installed successfully. Left click on the message.Step 4: On driver installation failure, you can change the setting to use Windows Update by clicking Change setting...Step 5: Chose to allow Windows to update your driver when it is not found on you computer.Step 6: Once the driver installs successfully, close the window.Step 7: Click/Right Click on the Network Icon located on the system tray to View the Available Wireless Networks. Find your personal Network and double click to connect. It should request for a wireless key, which by now should have been set up.At this point, there should be a connection to your Network.
okay, try powering the router off for about one minute and then power back on and check.
okay, try this next please>
Follow these steps to use the reset command to reset TCP/IP manually:
okay, that sounds normal for the netsh ip reset.
Let me check on some other options for you.