hello. My name is***** can help you with your question.
Sounds like you may have power on your computer. You can either run malware software I going to Malwarebytes.org downloading software installing and running it, or I can try remotely connecting and correcting it that way. For that, I have submitted to you and additional services offer. If you want me to connect remotely, just except that and we can set up a time for me to connect.