Your printer appears to be on the network; and it will need to be reconnected. May i connect with you remotely to check/troubleshoot this for you directly? Thanks
I'm sorry about the issue. Is there any error or message?
What happens when you go to the Setup menu on the printer, then go to the Wireless Menu, then Setup Wizard, then select / connect to your wireless network name? Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Can we schedule after after 12pm noon?
Please reply at the box below. Thank you,
Great. I'm glad you got it working now; we are funding your deposit unless you need help with any other issue. Thank you for the update.
Sorry, I mean, refunding your deposit since you've resolved your issue already. Do you need help with any other computer issue today? Thank you.
You're welcome. Thank you.