My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are issue.
This sound like a glitch with the router firmware. Follow these steps on your router please.
Un plug the power cord for 5 minutes.
Then reconnect the power cord and wait 2-3 minutes for the router to reboot.
Let me know of this corrects the issue please.
Okay, do you have a dsl or cable modem connected to the Netgear?
Which Internet provider do you have?
Okay. Thank you.
Try a Power cycle of your modem – To do this please unplug your modem from the mains. Then re plug the power. The power light should go green. The Internet Light flashes until solid green.
Okay, unfortunately of none of these steps worked, please email a technician will have to come out and check. Please email or call *****@******.*** Technical Support Help Desk at 1-***-***-****.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!