I'm sorry about the issue. Is the Roku asking for Wi-Fi/wireless password?
When you enter the password, does it give any error or message?
Do you know how to check / confirm your wi-fi/wireless password/key?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
You're welcome. Great. That was strange. Next time, also, disconnect/reconnect the power cord(s) from the internet/wireless modem/router device(s) for a few minutes, then reconnect, and check. Do you need anything else for now? Please let me know. Thank you.