I'm sorry about the issue. Was it working previously? Or is it a new Acer A500 tablet or new internet/wireless modem/router device?
What is the brand/model of your Internet/wireless modem/router device?
Do you know how to log in your modem/router device?
Do you also have a windows or mac computer?
Can we do a remote support session, so I can check on the modem directly through your computer together with you, so I can adjust the modem's setting in order to make it compatible with the Acer tablet?
Please reply at the box below. Thank you.
I do live online support; there is no phone call needed; I can troubleshoot with you here.
So this Acer tablet was working previously fine with this new Netgear modem 5 days ago right?
Do you know how to check / confirm your wifi/wireless password/key?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
What's the model of your Netgear device?
Do you know how to log in your Netgear router to confirm the password/key/passphrase?
Is any other wireless device currently working, such as a laptop or a smarptphone, etc.?
Please let me know. Thank you.
There is a specific model at the back/bottom of your Netgear device. Can I connect through your desktop, so I can check on the netgear router? Thank you.
I know the router is fine as you told me other wireless devices are working. But I've seen this issue many times before, most of the time, it's just a compatibility setting on the router. Have you tried to disconnect / reconnect power cord from the router for a few minutes, then reconnect? Have you tried to forget the network on the Wi-Fi setting on the tablet, then reconnect? I've been fixing network issues for over a decade. Please let me know; we guarantee our service. Thank you.
How about forgetting the network on the acer tablet? Thanks
On tablet, go to Settings -> Wi-Fi , then tap on your network name, then tap on the Forget option if shown, and confirm, then tap on your network name again and connect, and check. Please let me know. Thank you.
I do live online support; there is no phone call needed. I'm not affiliated with Acer; Acer won't help you if the tablet is not under warranty, and their support can be slow; we provide live instant support. I'm an independent tech. I am troubleshooting the issue with you here. Since other devices are working with the router, you seem to think that the issue is definitely with the Asus tablet. However, that is unlikely so, if you test connecting the Asus tablet to another wireless, such as at a friend's house or at a public wifi connection, then it likely connects fine, so the issue is just a compatibility setting on the router. If rebooting the router and forgetting the network on the tablet does not work, then it's just a compatibility issue on the router; I can fix this issue easily for you; I've fixed this same issue many times previously. Please let me know; we guarantee to fix this issue for you.
When you are available, please reply at the box below to continue troubleshooting. Thank you.