Hi, I am A. Stevens here to help with your question!
When you mention "the 220.127.116.11 stayed in remote access site" can you let me know what you mean exactly by this?
Also before you put the Xfinity router in to bridge mode (I assume this is before you added the Asus router) you were able to access the system remotely? Do you know if you achieved this by DMZ or using Port Forwarding?
I sent the phone call service per your request would you like to proceed with that?
Included with that I can set up a remote screen sharing session as well so that we can work directly on the problem while on the phone
Please accept the offer and give me a contact number so that I can give you a call
Unable to see the phone # ***** the offer is accepted sorry
I am unsure of how the billing works, I believe you can use Discover
I can give you the customer service phone # ***** you want to resolve this first and I will be on standby
OK, no problem
I have to take my break at this time, I will be returning in approx 1 hr, I will reply back ASAP once I see your response