Hi,I'm sorry about the issue. Is it Wi-Fi/wireless password?Are you able to connect it to your regular wi-fi/wireless network name (not the guest name)?What is the model of your Internet/wireless modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac? Please reply at the box below. Thank you.