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Richard, Network Specialist
Category: Networking
Satisfied Customers: 35381
Experience:  20 years consulting in the IT industry with Networking
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Was trying to hook up new WF2650 wireless, toward very end

Customer Question

Was trying to hook up new WF2650 wireless , toward very end of install process message came up that confirmation failed.
It then locked me out if router & all internet & email disabled from the lap top. In cell oh now.
Reset router, etc still no internet connection, Windows 7 pro says I'm connected & strong signal but still no internet.
Second lap top thru same router works fine
So tried to delete the Epson 2650 software off lap top but just sits on screen for Epson 2650 uninstall but does nothing, can't uninstall it to start over
Need help, this is business lap top, need it back up.
The Epsin install software seems to have wireless connections stimulus hooked up but has made them unavailable to use, can't connect?
Have also rebooted lap top a few times, no help.
Await reply
Roger Stuart(###) ###-####
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there Roger and welcome

On problem Laptop

Please click on Start->All Programs->Accessories, then right-click on Command Prompt and click on Run as administrator. Then type each of the command lines below, one line at a time, and press the Enter key each time:

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the Laptop and check if it now has internet.

Let me know the results please

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