Hi there and welcome
Can you tell me exactly what device your trying to access on that IP Address please?
Is it your router?
You try to access this device right?
ok, 192.168.254.254 is incorrect, the IP to access it is
So open up your web browser, and go to
Then you access it?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.