How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Claws224 Your Own Question
Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
5195814
Type Your Networking Question Here...
Claws224 is online now
A new question is answered every 9 seconds

Jess
My name is claire
, this morning my dad bring

Customer Question

Customer: Hi Jess
My name is claire
JA: Thanks. Can you give me any more details about your issue?
Customer: this morning my dad bring his window laptop to my house, try to connect wifi, but always showed windows WAS uncable to CONNECT TO...
Then i check another window desktop, have the same situation
but all other Mac laptop connected well
JA: OK got it. Last thing – JustAnswer charges a fee (generally around $36) to post your type of question to Computer Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: how to pay?
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,
I'm sorry about the issue.Do the windows laptop / desktop have xp, vista, or 7, or 8, 10?

Did it work previously?

If you test connecting an extra Ethernet/network cable from the windows computer to the internet/wireless modem/router device, does internet work via wired connection?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Related Networking Questions