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Randy IT Tech
Randy IT Tech, Network Administrator
Category: Networking
Satisfied Customers: 9255
Experience:  Information Technology Specialist
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I have an asus laptop and my usb ports stopped working

Customer Question

I have an asus laptop and my usb ports stopped working
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Lets try a power reset first, if it does not work we will need to try to update the drivers and also disable and reenable from device manager.

To perform a hard reset on a computer with a removable battery, use the following steps:

  1. Turn off the computer.

  2. Remove the computer from any port replicator or docking station.

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

  4. Unplug the AC adapter from the computer.

  5. Remove the battery from the battery compartment.

  6. Press and hold down the Power button for about 60 seconds to drain any residual electrical charge from the capacitors that protect the memory.

  7. Insert the battery and plug the AC adapter back into the laptop computer, but do not connect any other devices.

  8. Press the Power button to turn on the computer.

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!