Hi there and welcome
Can you tell me which version of windows you are using please?
And when this problem started?
Click Start, type in MSCONFIG and press enter.
Click on the Startup Tab and click Disable All.
Click on the Services Tab and click "Hide All Microsoft Services"
Then click Disable All
Click ok, restart and let me know you still have the problem please
That is the windows logo button in the bottom left, that you click to open programs ect
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
I need you please to do the instructions I gave, in order to work through this issue.
I will again repeat what I am waiting on your to do please