Hi, and thank you for asking your question.
First off, please open up the following link (with the adapter connected):
Does a Netgear page come up now?
Please reply back at the box below. Thank you.
OK, may I connect remotely to check the adapter now?
Do keep me posted.
Hmm, I see - no issues, please leave me a reply when you can access the adapter in question, and I'll set up a remote session and assist you directly with the issue. I'll be available from 9:00 AM - 9:00 PM PST daily; do not rate until your issue has been resolved, please.