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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31327
Experience:  20 years consulting in the IT industry with Networking
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I'm trying to connect my phone to the wi fi but it says i

Customer Question

I'm trying to connect my phone to the wi fi but it says i entered an incorrect password ***** I didn't. what can i do
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Do you have a computer already connected to the wifi network and if so does it run windows or its a mac?

Thank you

Customer: replied 1 year ago.
it's windows
Customer: replied 1 year ago.
Ok
Expert:  Richard replied 1 year ago.

Thanks

We need to double check the password ***** if it is saying it is incorrect, this is nearly always the case. It can happen.

To check it

Press the windows key + R on the keyboard and type in

ncpa.cpl

Press enter

Right click on wireless network connection and select status.

Then click on wireless properties, then on the security tab then on show characters and you will then see the password ***** use there.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 1 year ago.
It won't accept my credit card but I just used it
Customer: replied 1 year ago.
I want u to take over the computer and fix the problem
Expert:  Richard replied 1 year ago.

ok, if it wont accept the card we need to continue here, but do the instructions I am giving and it will get you the password.

Let me know the results please