I am the person that will be helping you today.
May I ask for the brand and model name of your wireless router or your wireless modem?
Once I have the above requested information, I will be able to give you the correct answer.
I look forward to your response,Jason
A phone call will not be possible.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
On a computer that is connected to the router, perform the steps below:- Click the following link---> http://192.168.2.1The username & password ***** blank by default.- Click the Wireless link (your network name is ***** *****)- Click the Wireless security link (your wireless password ***** ***** here)
Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.
I look forward to your rating of my help on the top of this page. If you have any questions about rating me, please let me know.
Thank you for your time and please, do not forget to rate my help on this page.