I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Yes. This is the second time I've tried to establish a dialog with you this morning. Please insure that I'm only charged one time for the service.
I don't see any other open question, so there will not be any charge for the first one. After you click the "Accept this offer" button for the remote service, the remote link will be posted here.