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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 35380
Experience:  20 years consulting in the IT industry with Networking
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Aircard not working. Can't get WiFi on my laptop

Customer Question

Aircard not working. Can't get WiFi on my laptop
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

What is the make and model of the AIrcard, and whats the error your receive on the Laptop?

Thank you

Customer: replied 1 year ago.
I have no a clue what an aircard is. The tech at Time Warner told me 5hat was the problem when the error message said it was a hardware problem
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

What is the error message you receive?

Customer: replied 1 year ago.
Are we talking about an Intel adapter?
Customer: replied 1 year ago.
Richard -- are you there?
Expert:  Richard replied 1 year ago.

yes I am here, first I am trying to understand what error you get. You say you cannot get wifi on the Laptop. Can you tell me exactly what happens please?

I can also call you but this is an additional service.

Customer: replied 1 year ago.
A better phone # *****(###) ###-####
Expert:  Richard replied 1 year ago.

first you must accept the offer else we can continue here

Customer: replied 1 year ago.
If you are no longer there, I'm going to sleep.
Expert:  Richard replied 1 year ago.

I am here, and I am waiting on your to reply to my messages..... I have been responding the whole time.

If you want me to call, you need to accept the proposal.

Else please tell me the error you get when you try to connect to your wifi network.

Customer: replied 1 year ago.
Error message is that laptop can't connect with hardware. I changed my WiFi password ***** but nyvny rdt android devices work just fine. Only my windows 10 laptop can't connect.
Customer: replied 1 year ago.
No phone call.
Expert:  Richard replied 1 year ago.

What is the make and model of the Laptop?

Customer: replied 1 year ago.
I'm too tired to find the exact reference. I think I have to take a pass on this.
Expert:  Richard replied 1 year ago.

ok, you can return after you have slept, this is no problem

Customer: replied 1 year ago.
G'nite.
Expert:  Richard replied 1 year ago.

night

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