I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
It is 100% secure. After you click the "Accept this offer" button for the remote service, the remote link will be posted here.
I am confused as to why you want your refund back, but that is your choice. I can send in the refund request right now, if you wish.
The $45 charge is there because the remote will require more of my time.
If you wish, I can opt out and see if anyone else wants to pick up this question.
Hello. My name is ***** ***** I will be assisting you today.
Are you still needing assistance on this issue?