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Cody
Cody, Senior Systems Administrator
Category: Networking
Satisfied Customers: 2011
Experience:  Systems Administrator
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I just installed a new cable modem and router. I recently

Customer Question

I just installed a new cable modem and router. I recently upgraded to Windows 10. My internet and TV work but not my two Brother printers. One in a HL 2270DW and one in an MFC 9340CDW. Both say they are in an error state when I try to print. I have tried shutting down, restarting, and removing and reinstalling, but nothing works. Please help
Submitted: 1 year ago.
Category: Networking
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
you may start a screen sharing session if its secure
Expert:  Jason Jones replied 1 year ago.

Hello,

It is 100% secure. After you click the "Accept this offer" button for the remote service, the remote link will be posted here.

Thank you,

Jason

Customer: replied 1 year ago.
No way how do I get my $23 back from PayPal?
Expert:  Jason Jones replied 1 year ago.

I am confused as to why you want your refund back, but that is your choice. I can send in the refund request right now, if you wish.

Customer: replied 1 year ago.
I dont want to pay $45 for the remote log in. I already have log me in which is switched off
Expert:  Jason Jones replied 1 year ago.

The $45 charge is there because the remote will require more of my time.

Customer: replied 1 year ago.
Thank you anyway. Please return my PayPal payment
Expert:  Jason Jones replied 1 year ago.

Thank you

Expert:  Jason Jones replied 1 year ago.

If you wish, I can opt out and see if anyone else wants to pick up this question.

Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Are you still needing assistance on this issue?

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