How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35194
Experience:  Great troubleshooting skills with computer and network.
30037186
Type Your Networking Question Here...
Viet - Network Tech is online now
A new question is answered every 9 seconds

TL-WR841N with Epson wireless printer…says connected with

Customer Question

TL-WR841N with Epson wireless printer…says connected with router yet will not communicate and print form two Macs on the network...
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was it working previously? Or is this a new router? Or new printer? etc.?

What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, 10.9, 10.10, etc.?

What's the model of your Epson printer?

- Have you tried to disconnect the power cord(s) from the internet modem/router device(s) for a few minutes, then reconnect

, then turn off printer, then disconnect the power cord from the printer, then reconnect, then turn on, then wait a few minutes and check?

- If that does not work, can please go to the network / wi-fi / wireless setup wizard / menu on the printer and make sure to connect to your wireless network name, and check?

; also, if any Mac computer is wireless, make sure the Mac computer is connected to the exact same wireless network name as on the printer

, then check printing.

- If needed, make sure the printer is powered on

, then on the Mac computer, click on the Apple logo / menu, then click on System Preferences..., then click on Print & Fax (or Print & Scan...), then click on the Epson printer there, then click on the - (minus) icon at the bottom left, and delete the printer for now

, then click on the + (plus) icon at the bottom left, then it should detect your Epson wireless printer, then add it

, then check printing.

Note: If there is no printer driver/software, please download it at the Epson website below:

http://www.epson.com/cgi-bin/Store/support/SupportIndex.jsp

, and/or please let me know the model of your printer.

Please reply at the box below to continue troubleshooting. Thank you.