Hi there and welcome
Can you tell me please the make and model of your wifi router?
ok, that is your computer
Can you tell me please the make and model of your wifi router please?
On the back of the router is a reset button. Using a paperclip if needed and with it powered on, push the reset button in for 10 seconds then release.
Wait 5 minutes then restart the computer and tell me please if it now connects,
Can you tell me please what is the error you receive when you try to connect to the wifi?
Can you tel me the version of windows you are running please.
Can you press the windows key + X and click on Command Prompt (Admin)
A black window will open
Type in it
netsh winsock reset
netsh int ip reset netshlog.txt
Then restart the Laptop and check if it now has internet.
Let me know the results please
just as I specified, so each line like I set it. Did you do it this way?
ok, you need to type it in as I listed it so press enter after each line
Make sure you type it exactly as I list it and you get no error when pressing enter
which version of windows is running on this computer?
ok, on this computer press the windows key + X and click on Command Prompt
Then type in the black window
press enter and tell me the IP Address and Default Gateway please
ok, it will be a group of 4 numbers seperated by a .
And I also need the default gateway listed there please