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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 34017
Experience:  20 years consulting in the IT industry with Networking
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The wifi will not connect in my home. have had a computer

Customer Question

the wifi will not connect in my home. have had a computer tech checked and it worked find at his shop. had web tech out this morning and every thing checked ok. it would connect ok to his hot spot in his truck. other devices connect ok in my house. problem started when I connected to window 10
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the make and model of your wifi router?

Thank you

Customer: replied 1 year ago.
dell inspiron 15
Expert:  Richard replied 1 year ago.

ok, that is your computer

Can you tell me please the make and model of your wifi router please?

Thank you

Customer: replied 1 year ago.
pk5001z
Expert:  Richard replied 1 year ago.

Thanks

On the back of the router is a reset button. Using a paperclip if needed and with it powered on, push the reset button in for 10 seconds then release.

Wait 5 minutes then restart the computer and tell me please if it now connects,

Customer: replied 1 year ago.
its still doing the same thing, I have numerous time with the same resorts. there seem to be a problem on the internet about this problem
Expert:  Richard replied 1 year ago.

Can you tell me please what is the error you receive when you try to connect to the wifi?

Customer: replied 1 year ago.
connection limited and not connected
Expert:  Richard replied 1 year ago.

Can you tel me the version of windows you are running please.

Customer: replied 1 year ago.
windows 10
Expert:  Richard replied 1 year ago.

Thanks

Can you press the windows key + X and click on Command Prompt (Admin)

A black window will open

Type in it

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the Laptop and check if it now has internet.

Let me know the results please

Customer: replied 1 year ago.
still not connecting. was not sure if I had to type the information all in a row or in separate lines like you sent it or if I had to hit enter before restarting
Expert:  Richard replied 1 year ago.

just as I specified, so each line like I set it. Did you do it this way?

Customer: replied 1 year ago.
no, I put it on the same line and hit restart
Expert:  Richard replied 1 year ago.

ok, you need to type it in as I listed it so press enter after each line

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

Then restart the Laptop and check if it now has internet.

Make sure you type it exactly as I list it and you get no error when pressing enter

Let me know the results please

Customer: replied 1 year ago.
ok
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
it still not working. it was connecting to other network other than mine. maybe I just need to go back to windows 8
Expert:  Richard replied 1 year ago.

which version of windows is running on this computer?

Customer: replied 1 year ago.
window 10
Expert:  Richard replied 1 year ago.

ok, on this computer press the windows key + X and click on Command Prompt

Then type in the black window

ipconfig

press enter and tell me the IP Address and Default Gateway please

Customer: replied 1 year ago.
10.0.10240
Expert:  Richard replied 1 year ago.

ok, it will be a group of 4 numbers seperated by a .

And I also need the default gateway listed there please

Customer: replied 1 year ago.
could not fine
Customer: replied 1 year ago.
192.168.0.1
Customer: replied 1 year ago.
default gateway 192.168.0.1
IPv4 address 192.168.0.41