Hi there and welcome
Can you tell me the make and model of the Laptop and confirm if this is the password ***** sign into windows please?
Can you confirm if this is the password ***** sign into windows please?
you have two options here which I will list out. As this is security, there is no simple solution, but any of these three options will work, it will just depend on how commfortable you feel doing them.
1)Reinstall the computer. This means you reinstall windows but lose all your data on the computer. It is not ideal, but the easiest way to do this. For this option,
You must press before the Windows logo appears on the screen. If you press after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
The computer is restored to the default factory configuration.
2) Take it to a computer store, have them take out the hard drive and copy out your data to another disk. Then the reinstall can be done and you wont lose your data. Programs you have to install again.
It will work if this is a dell computer, 100%, I do this many times per day
No need to purchase a new computer
Where did you get stuck on the instructions? On which step?