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Ask Viet - Network Tech Your Own Question

Viet - Network Tech
Viet - Network Tech, Computer Support Specialist
Category: Networking
Satisfied Customers: 35232
Experience:  Great troubleshooting skills with computer and network.
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I have a MacBook Pro OS X Yosemite Version 10.10.2 connected

Customer Question

I have a MacBook Pro OS X Yosemite Version 10.10.2 connected to a Brother MFC 7860DW. I can print remotely, but when I try to scan documents to my Mac, the printer scans but pages won't display on my Mac. Instead, I get "Control Center Quit Unexpectedly" Is there a fix?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Was scanning working fine previously with this printer and this macbook with Yosemite 10.10.2 version?

Have you tried to trash the Brother / ControlCenter application from Applications in Finder, then download / reinstall the Scanner Driver at the Brother website below and check?

http://support.brother.com/g/b/downloadend.aspx?c=us&lang=en&prod=mfc7860dw_all&os=10006&dlid=dlf101893_000&flang=4&type3=10063

If that does not work, can you open Finder, then open Applications, then open the Image Capture application, and use it to scan?

Please reply at the box below to continue troubleshooting. Thank you.