Hi, My name is ***** ***** certified computer/network professional with over 10 years experience. I will be glad to assist you with this. .I am sorry to hear that you are having this issue.
No, that sounds like there may have been a glitch in the set up Try resetting and start over. Press the reset button on the back of the router for 10 seconds. Then unplug the power cord for 1 minute and then try the set up again from the 1st step.