My name is***** can help you with your question, but the only question I see here is something about 96% and 100% and some things about satisfaction. I think you're probably reading something the wrong way. Just because an expert does not have a 100% satisfaction rating doesn't mean that you are not 100% guaranteed that you will be satisfied. You are guaranteed that. And as I'm's sure you know, there is a certain percentage of people that, to avoid paying somebody for their work, will give them a poor rating. And there are other times when we do not necessarily solve the problem in a way the customer expected. So we do not generally have 100% satisfaction ratings but the site does guarantee your satisfaction which is all that probably matters to you. But it's going to be very difficult for me to satisfy you if I have no idea what you're asking.