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Claws224
Claws224, IEEE Network Engineer
Category: Networking
Satisfied Customers: 1256
Experience:  IEEE, Microsoft
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We just purchawed a new ROKU with Voice and it won't connect

Customer Question

We just purchawed a new ROKU with Voice and it won't connect to our network. Now it asks that we go to your site and get a new code So, what do we do now?
Submitted: 1 year ago.
Category: Networking
Expert:  Viet - Network Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed network professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. What is the error or message when connecting the Roku to your wi-fi/wireless network name?
Is it asking for your wi-fi/wireless password/code? Or is it something else?
What is the model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.