How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Russell H. Your Own Question

Russell H.
Russell H., Internet and LAN
Category: Networking
Satisfied Customers: 9539
Experience:  11 years work with Internet/IP, routers, networks, servers
13568747
Type Your Networking Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I have aficio mp 171 I updated to windows 10 and I can't

Customer Question

I have aficio mp 171 I updated to windows 10 and I can't scan the machine tells me that
Dest. authentication failed. How can I fix it.?
Submitted: 1 year ago.
Category: Networking
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Clearly, the setting in the Ricoh machine, for the destination of the scanning operation - i.e. the folder on the computer where the scanned file is to be stored - is no longer authorized or 'authenticated' to receive a file from the Ricoh machine.

You might both

A. check the destination folder setting in the Ricoh machine. Check whether the username-password ***** listed there for that folder (and for that matter, the destination path) is still valid, and check that you can indeed access that username on that machine at that destination with that password.

B. set up the destination settings and authentication settings anew on the Ricoh machine, ideally to a completely new folder for the purpose of receiving scans.

Something about the update to Windows 10 - or perhaps a sheer coincidence that changed at the same time? - has caused something in the Ricoh's settings to no longer work, to no longer be a winner with the destination system.