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Richard
Richard, Network Specialist
Category: Networking
Satisfied Customers: 31285
Experience:  20 years consulting in the IT industry with Networking
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Will not print from internet

Customer Question

will not print from internet
Submitted: 1 year ago.
Category: Networking
Expert:  Richard replied 1 year ago.
Thanks for your question. My name is ***** ***** I look forward to assisting you.
Can you tell me which internet browser you are using and the error you get when you try to print?
Thank you
Customer: replied 1 year ago.
browser E internet explorer
Expert:  Richard replied 1 year ago.
Thank you
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me if you still have the problem.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please