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IT Miro
IT Miro, Computer Scientist
Category: Networking
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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Please reinstall my printer !!!! uninstalled and reinstall

Customer Question

Please reinstall my printer for me!!!! uninstalled and reinstall still no communication.
Submitted: 1 year ago.
Category: Networking
Expert:  IT Miro replied 1 year ago.

Hello! I am IT Miro and I will assist you on this question.

Please tell me if you are using a Windows computer or a Mac computer.
Customer: replied 1 year ago.
windows
Customer: replied 1 year ago.
Are you still there!
Customer: replied 1 year ago.
I'm sorry but I can't wait much longer! You should be able to log in with me in seconds not minutes.
Expert:  IT Miro replied 1 year ago.
Hello!
Sorry for waiting. I will send you the instructions for establishing remote desktop assistance in 2 minutes.
Expert:  IT Miro replied 1 year ago.
Thank you!
In order for me to connect to your computer, you need to download a remote desktop connection program and start it. Here is the link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d617528a-7b9d-4b28-a7e7-b6b192dc1346
Click the link and then click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
Thanks,
IT Miro
Expert:  IT Miro replied 1 year ago.
Connected.
Expert:  IT Miro replied 1 year ago.
Has your computer restarted yet?
Customer: replied 1 year ago.
Are you still there?
Expert:  IT Miro replied 1 year ago.
Sorry, I was not able to re-connect. If you see our chat window, please close it and then run the program again using this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=d8202de6-4df2-40ce-8ac1-979657f3862f
Expert:  IT Miro replied 1 year ago.
Re-connected.
Expert:  IT Miro replied 1 year ago.
Unfortunately, the Dell 948 All In One Printer could not be installed since there are no official Windows 10 drivers for it.
http://www.dell.com/support/home/us/en/19/product-support/product/dell-948/drivers
The Windows 7 drivers could install, but the printer was not recognized.
I am not sure if Dell will issue Windows 10 drivers for that printer since there are no official Windows 8 / Windows 8.1 drivers as well.
You can contact the Dell support and ask them about the Windows 10 drivers.
Here is the phone number: 1-***-***-****
Regards,
IT Miro
Expert:  IT Miro replied 1 year ago.

Hello again!

If you require any other assistance, let me know.

Regards,

IT Miro

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