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Cpolarek
Cpolarek, Network Administrator
Category: Networking
Satisfied Customers: 143
Experience:  10 years IT Management Experience running 3 companies 4 years level 3 helpdesk/PC support
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Are you able to assist with Network issues?

Customer Question

Are you able to assist with Network issues?
Submitted: 1 year ago.
Category: Networking
Expert:  Randy IT Tech replied 1 year ago.

What type of Network issues are you having?

Customer: replied 1 year ago.
Im the new network admin, and the other tech made changes to the server without telling anyone.. So I can't see none of my devices.. I need to install a new cisco router and a wireless router but I can't ping any devices.
Expert:  Randy IT Tech replied 1 year ago.

okay, I will make this available to our network experts to assist you.

Expert:  Cpolarek replied 1 year ago.

Hello, my name is ***** ***** I handle these type off issues all the time. I can help you with all you mentioned.

Customer: replied 1 year ago.
I'm running SERVER 08'. I a new network admin. I have issues trying to replace a new cisco router and a wireless router. My cisco routers, modem, and etc.... are all connected to a gateway which I can access but i'm not able to search any other system using IP Address. When I tried to replace the wireless router and I'm not able to connect using the default ip address or any of my systems using the IP address.. Not sure what to do
Expert:  Cpolarek replied 1 year ago.

are you located in the US?

Customer: replied 1 year ago.
I'm in Eielson AFB AK
Expert:  Cpolarek replied 1 year ago.

have a phone number I can call? This solution could take months if we do it this way

Customer: replied 1 year ago.
but I'm in Alaska time.. Can you call me around 12:30pm Alaska Time.. Right now it's 9:35 am. (###) ###-####
Expert:  Cpolarek replied 1 year ago.

Actually I've got about 15 minutes now and then wont be back until tonight at 6pm your time. Tomorrow I'm available from 6am your time until 10am

Expert:  Cpolarek replied 1 year ago.
What time works for you today?
Customer: replied 1 year ago.
I really need help with setting up this network correctly, I got pushed into this position and Im nervous im going to ruin the system.
Expert:  Cpolarek replied 1 year ago.
Give me a call,(###) ###-####
Customer: replied 1 year ago.
can you call me? Our phones are not able to dial out of town numbers. Only on Base numbers. (###) ###-####
Expert:  Cpolarek replied 1 year ago.
Forgot to mention, check your switches for any type of vlan setup. This could also prevent you from pinging.
Expert:  Cpolarek replied 1 year ago.

Any update on this situation?